BLACK LINE RETAIL

about-black-line-retail

ABOUT BLACK LINE RETAIL

We obsess about Shops & Customers. Your Customers, in Your Shops.

High Street, Mall, Online, Local, Global...
We deliver shops everywhere - simply, efficiently & insightfully.

We provide a 'Room Service Menu' of services, engage us only for a cup of tea & toast, or for the full fry up.. it doesn't matter. Our commitment to simple, efficient insightful is constant.

our-methodology

OUR METHODOLOGY

Measure twice, cut once. At Black Line we want to know about your business, think about your Customers, and then think some more.
Our methodology is always to make sure we bring INSIGHT to inform our ACTIONS, and to distill those actions to their most simple and efficient, right across the brand lifecycle and through each category of your business.

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Hard Questions

Retail Strategy
Customer Experience Development
Business Modelling
Feasibility Studies
Portfolio Planning
Process Efficiency

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Hearts & Minds

Concept Design
Retail Roll-out Design
Visual Merchandising Concept & Design
Documentation
Interaction Design
User Centred Experience Design

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Heavy Lifting

Project Management
Programme Management
Bulk Procurement
Roll-out Delivery
Repairs & Maintenance

our-team

OUR TEAM

We take our work seriously, but ourselves... not so much

our-obsessions

OUR OBSESSIONS

We really do obsess... about detail, simplicity, efficiency, and just occasionally about Snapchat filters

2372

Projects Completed

1614252

Bulk Procurement
Manufactured Pieces

 

53

Snapchats Sent
This Week

 

our-service

OUR SERVICES

Any part of your Business, at any stage in your brand lifecycle, we can bring insight and action to improve your Customer Experience.

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Retail Consultancy

Interact not Transact…It’s what we’re about and we know you are too…In our Building alone we have more than 100 years of Retail Experience across Brand, Store + Space Planning &Design, IT, Logistics, Property & Leasing, Team and Ops…and when you add all our Collaboration partners we can virtually calculate a millennium! Our Shop- love can’t be bound – we’ll help with every aspect of your Business…just ask!

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Concept Design

An Experience > Customer Expection = Advocacy

Your Customers’ experience needs to be well designed, meaningful, have depth and drive advocacy. We have the breadth and quality of design capability to bring your brand to life.

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Design Documentation

Effective documentation is a narrative. A logical, concise and insightful story in pictures that captures the guiding intent clearly and simply. It allows truly competitive and transparent pricing and issue free construction.

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Bulk Procurement

The buzz initiative over the last few years, promising potential savings but equally presenting a minefield of quality, cost and rigidity issues. Our procurement process is holistic – providing analysis, planning, identification and quantification of the true opportunities to deliver efficiency without stymying innovation or flexibility.

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Project Management

How hard can it be? I have plans, I’ll just get it built. Time, cost, compliance they all pile up, and suddenly it’s not fun anymore. Our approach is holistic – we address risk factors, reduce capital costs and provide project insights that are customer and client focused to ensure a quality, cost effective result.

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Repairs & Maintenance

Your Store teams need to be serving Customers, not changing lights or taping up fixtures. We provide you and your store team with a simple to operate app. that allows instant logging of store issues, their immediate triage and remediation to pre-agreed approval limits and escalation levels. Rates are pre agreed (and provide you with the buying power of a National footprint > 3000 users) and trend reporting is provided monthly for your tactical and strategic action.

work

WORK

Don't ask us our favourite - We'll NEVER tell...

Autograph
City Chic
Colette Accessories
Franck Provost
Glassons
Guess
Lush
Nutrition Templ
Rays
Mandarina Duck
McGrath
Vodafone

 

testimonials
  • Ben McIntosh<br />
Director of Sales Vodafone

    “For Vodafone, Black Line Retail have proven to be a very different and very effective partner.

    They did not look at our business, they looked into our business – recognised the challenges we needed to resolve and provided a critically thorough, holistic and implementable solution.

    They had thought through the entire process – it wasn’t just a store design – although that was part of it, the solution they provided my team was a blueprint for our Network.”

    Ben McIntosh
    Director of Sales Vodafone
  • Ben McIntosh<br />
Director of Sales Vodafone

    “For Vodafone, Black Line Retail have proven to be a very different and very effective partner.

    They did not look at our business, they looked into our business – recognised the challenges we needed to resolve and provided a critically thorough, holistic and implementable solution.

    They had thought through the entire process – it wasn’t just a store design – although that was part of it, the solution they provided my team was a blueprint for our Network.”

    Ben McIntosh
    Director of Sales Vodafone
connections

CONNECTIONS

We'll show you ours...