We obsess about Shops & Customers. Your Customers, in Your Shops.
High Street, Mall, Online, Local, Global...
We deliver shops everywhere - simply, efficiently & insightfully.
We provide a 'Room Service Menu' of services, engage us only for a cup of tea & toast, or for the full fry up.. it doesn't matter. Our commitment to simple, efficient insightful is constant.
Measure twice, cut once. At Black Line we want to know about your business, think about your Customers, and then think some more.
Our methodology is always to make sure we bring INSIGHT to inform our ACTIONS, and to distill those actions to their most simple and efficient, right across the brand lifecycle and through each category of your business.
Retail Strategy
Customer Experience Development
Business Modelling
Feasibility Studies
Portfolio Planning
Process Efficiency
Concept Design
Retail Roll-out Design
Visual Merchandising Concept & Design
Documentation
Interaction Design
User Centred Experience Design
Project Management
Programme Management
Bulk Procurement
Roll-out Delivery
Repairs & Maintenance
We take our work seriously, but ourselves... not so much
We really do obsess... about detail, simplicity, efficiency, and just occasionally about Snapchat filters
Any part of your Business, at any stage in your brand lifecycle, we can bring insight and action to improve your Customer Experience.
Interact not Transact…It’s what we’re about and we know you are too…In our Building alone we have more than 100 years of Retail Experience across Brand, Store + Space Planning &Design, IT, Logistics, Property & Leasing, Team and Ops…and when you add all our Collaboration partners we can virtually calculate a millennium! Our Shop- love can’t be bound – we’ll help with every aspect of your Business…just ask!
Your Customers’ experience needs to be well designed, meaningful, have depth and drive advocacy. We have the breadth and quality of design capability to bring your brand to life.
Effective documentation is a narrative. A logical, concise and insightful story in pictures that captures the guiding intent clearly and simply. It allows truly competitive and transparent pricing and issue free construction.
The buzz initiative over the last few years, promising potential savings but equally presenting a minefield of quality, cost and rigidity issues. Our procurement process is holistic – providing analysis, planning, identification and quantification of the true opportunities to deliver efficiency without stymying innovation or flexibility.
How hard can it be? I have plans, I’ll just get it built. Time, cost, compliance they all pile up, and suddenly it’s not fun anymore. Our approach is holistic – we address risk factors, reduce capital costs and provide project insights that are customer and client focused to ensure a quality, cost effective result.
Your Store teams need to be serving Customers, not changing lights or taping up fixtures. We provide you and your store team with a simple to operate app. that allows instant logging of store issues, their immediate triage and remediation to pre-agreed approval limits and escalation levels. Rates are pre agreed (and provide you with the buying power of a National footprint > 3000 users) and trend reporting is provided monthly for your tactical and strategic action.
Don't ask us our favourite - We'll NEVER tell...
They did not look at our business, they looked into our business – recognised the challenges we needed to resolve and provided a critically thorough, holistic and implementable solution.
They had thought through the entire process – it wasn’t just a store design – although that was part of it, the solution they provided my team was a blueprint for our Network.” Ben McIntosh
Director of Sales Vodafone
They did not look at our business, they looked into our business – recognised the challenges we needed to resolve and provided a critically thorough, holistic and implementable solution.
They had thought through the entire process – it wasn’t just a store design – although that was part of it, the solution they provided my team was a blueprint for our Network.” Ben McIntosh
Director of Sales Vodafone
We'll show you ours...
